Customer Support/Returns

Need to return rental or RA equipment? Please fill out the form below.

Questions?  Please contact: Corky Jewell, Customer Service Manager,, 423-595-0655

I have read and understand the terms and conditions of the FloWav Return / Replacement Policy.


Equipment purchased or leased from FloWav can be returned for repair or replacement with a ninety-five ($95) diagnostic plus repair time fee by following these steps:

  1. Complete the RMA Request form and submit it to FloWav through this website.  Information items marked with an asterisk (*) are mandatory for efficient processing of the request.
  2. Upon receipt of the request, FloWav Customer Support will issue a FloWav RMA Number.
  3. Client will return the authorized items per the shipping instructions and include a copy of the FloWav RMA Form in the shipment.
  4. A FloWav Customer Service Representative will contact the designated Client Contact within seven working days of receipt of the returned equipment at the FloWav offices.